Michael

Thompson

I design clinical & enterprise systems that turn ambiguous, highly regulated problem spaces into interfaces people trust.

Senior Product Designer

based in new york, usa

based in new york, usa

3:45 PM

About

[ 01 ] About

7+ years in regulated domains

I’m a Senior Product Designer with 7+ years experience in highly regulated domains across government & healthcare. I thrive at the convergence of strategy & execution in ambiguous problem spaces.

I’m a Senior Product Designer with 7+ years experience in highly regulated domains across government & healthcare. I thrive at the convergence of strategy & execution in ambiguous problem spaces.

I’m a Senior Product Designer with 7+ years experience in highly regulated domains across government & healthcare. I thrive at the convergence of strategy & execution in ambiguous problem spaces.

I’m a Senior Product Designer with 7+ years experience in highly regulated domains across government & healthcare. I thrive at the convergence of strategy & execution in ambiguous problem spaces.

[ 01 ]

Strategy in ambiguity

Strategy in ambiguity

I frame the problem before the pixels — mapping clinical workflows, aligning executives, and turning contested requirements into a defensible direction.

I frame the problem before the pixels — mapping clinical workflows, aligning executives, and turning contested requirements into a defensible direction.

[ 02 ]

Systems & interface craft

Systems & interface craft

Accessible, scalable component systems that survive contact with real data — and keep a 0–1 product coherent as it grows across three applications.

Accessible, scalable component systems that survive contact with real data — and keep a 0–1 product coherent as it grows across three applications.

[ 03 ]

AI-assisted prototyping

AI-assisted prototyping

I use AI tooling to compress the distance between requirement and high-fidelity artifact, so stakeholders can decide against something real instead of a description.

I use AI tooling to compress the distance between requirement and high-fidelity artifact, so stakeholders can decide against something real instead of a description.

About Me

[ 02 ] Selected work

case studies

[ 01 ]

Guided Assessments

Guided Assessments

Led redesign of a post-hospitalization tool, creating a clinician centered workflow that streamlined care delivery & drove a 110 point NPS turnaround.

Clinical UX · Workflow · 0–1

[ 02 ]

Patient Care Summary

Patient Care Summary

Owned a 0–1 patient summary experience, surfacing live clinical insights and unifying fragmented data to reduce clicks by 85% and increase NPS by 88 points.

Data Design · Systems · 0–1

[ 03 ]

Modernizing OneView Mobile

Modernizing OneView Mobile

Repositioned OneView’s mobile application into a trusted clinical companion by leading an end to end redesign that improved accessibility and drove a 40+ point NPS gain.

Mobile · Accessibility · Redesign

[ 04 ]

Open Admissions

Open Admissions

Redesigned a clinical outreach smartapp so kidney care assistants could prioritize and reach patients faster, replacing a data-first interface with a workflow built around real outreach.

Clinical UX · Workflow · Redesign

[ 03 ] In their words

TESTIMONIALS

“Michael emerged as a natural leader from the start of the project, aligning the team on the approach, bringing connection questions to intentionally build the team in a short time frame, and having a keen sense for when the team was in need of a little extra motivation and encouragement.”

“Michael emerged as a natural leader from the start of the project, aligning the team on the approach, bringing connection questions to intentionally build the team in a short time frame, and having a keen sense for when the team was in need of a little extra motivation and encouragement.”

“Michael emerged as a natural leader from the start of the project, aligning the team on the approach, bringing connection questions to intentionally build the team in a short time frame, and having a keen sense for when the team was in need of a little extra motivation and encouragement.”

“Michael emerged as a natural leader from the start of the project, aligning the team on the approach, bringing connection questions to intentionally build the team in a short time frame, and having a keen sense for when the team was in need of a little extra motivation and encouragement.”

Erin L. — Corporate Strategy Director, DaVita

“I wanted to highlight the ownership you took over this project and dedication you had in creating a winning and innovative solution. I was impressed with your ability to communicate across stakeholders, the developers, and myself; making sure each facet of the project had clarity around next steps and expectations.”

Jordan H. — Product Designer, DaVita

“Michael consistently demonstrates the ability to translate requirements into high fidelity visuals at an exceptional pace. The speed and quality directly enables stakeholders to make critical decisions for the business.”

Alexa A. — Design Manager, DaVita

“Michael is an extremely valuable part of the team. In this first quarter I worked with him, he designed for 3 separate applications — ensuring the solutions scaled effortlessly, which sets our products up for success.”

Kate V. — Product Manager, DaVita

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