Michael Thompson
Senior Product Designer
[ Off the clock ]
I enjoy working in environments where cross functional alignment, team trust, & thoughtful tradeoffs transform digital products. Outside of work, I enjoy hiking the beautiful mountains of New York, hanging out with family, & sketching places along my travels.
[ 01 ] Experience
Time flies alongside talented people
[ 01 ]
2022 — Present
Leading UX strategy for digital healthcare solutions, driving cross-functional collaboration, and delivering transformational experiences for clinical and administrative workflows. Designed a modern clinical summary page, resulting in 85% reduction in clicks & 40% time reduction in task completion. Drove the redesign of administrative clinical tools, resulting in NPS score of 35 across multiple user types. Led UX strategy for OneView Mobile, streamlining clinical workflows & optimizing for accessibility, garnering NPS score over 50.
[ 02 ]
2019 - 2022
Led user-centered design initiatives to streamline city services and improve operational efficiency for project managers and field teams. Conducted user research & usability testing to refine a novel asset management system, reducing project manager workload by 20%. Established design standards for division’s cartography documentation, ensuring consistency across projects. Managed design efforts for over $100 million in capital projects.
[ 03 ]
2018 - 2019
Lead strategic visioning process for mission critical projects with company’s flagship client. Crafted winning design for NJ DOT’s Transit Oriented Development grant. Collaborated with engineers, architects, and public officials to drive projects that improved quality of life.
[ 04 ]
2015 - 2018
Utilized GIS data to inform user-centric design solutions for pedestrian & bicycle infrastructure, enhancing safety & usability for city residents. Provided technical guidance for department’s General Counsel.
[ 02 ] Playground
