Michael Thompson
Senior Product Designer
[ Off the clock ]
Outside of work, I enjoy hiking the beautiful mountains of New York, hanging out with family, & sketching places along my travels.
Experience
Time flies alongside talented people
[ 01 ]
2022 — Present
Leading UX strategy for digital healthcare solutions, driving cross-functional collaboration, and delivering transformational experiences for clinical and administrative workflows. Designed a modern clinical summary page, resulting in 85% reduction in clicks & 40% time reduction in task completion. Drove the redesign of administrative clinical tools, resulting in NPS score of 35 across multiple user types. Led UX strategy for OneView Mobile, streamlining clinical workflows & optimizing for accessibility, garnering NPS score over 50.
[ 02 ]
2019 - 2022
Led user-centered design initiatives to streamline city services and improve operational efficiency for project managers and field teams. Conducted user research & usability testing to refine a novel asset management system, reducing project manager workload by 20%. Established design standards for division’s cartography documentation, ensuring consistency across projects. Managed design efforts for over $100 million in capital projects.
[ 03 ]
2018 - 2019
Lead strategic visioning process for mission critical projects with company’s flagship client. Crafted winning design for NJ DOT’s Transit Oriented Development grant. Collaborated with engineers, architects, and public officials to drive projects that improved quality of life.
[ 04 ]
2015 - 2018
Utilized GIS data to inform user-centric design solutions for pedestrian & bicycle infrastructure, enhancing safety & usability for city residents. Provided technical guidance for department’s General Counsel.
Recently coming off my bookshelf.
principles behind the work
Great design comes from knowing what to keep, what to remove, and how to add structure.
Clear design doesn’t remove complexity for the sake of it. Instead, it organizes the right details, reduces unnecessary effort, and makes the next step feel clear.
Trust is built into the flow, not added at the end
People trust a product when the path feels clear, information is communicated honestly, and every step reduces doubt for the user.
Complexity is distilled as clarity builds over time
Not every detail needs to appear at once. Great design reveals information at the right moment, helping move from understanding to action.
Products scale better with system design
A strong system creates consistency without slowing the product down. It helps teams move faster and extend UX without starting over.
How I work
What working together actually looks like.
I work closely with PMs and engineers when there’s a team, and own the process end-to-end when working independently.
Discovery in the open
I keep discovery visible and collaborative, sharing early thoughts, questions, and tradeoffs so the direction gets sharper before the design gets polished.
Decisions documented, not just designed
I don’t jump into designing the final state. I make the design decision reasoning visible, so choices feel clear, intentional, and easier to build on.
Clear specs, fewer gaps
I design with implementation in mind, defining states, specs, components, and context so the work moves smoothly from Figma to build.
Support where it matters
I'm with the dev team as implementation takes place, helping clarify edge cases, states, and interaction details so the build holds up beyond the handoff.